Frequently Asked Questions

Bronze Plaques by Sundax

Q: Is mounting hardware included with stakes or posts?
A: Yes, mounting hardware is included with all plaques that use stakes or posts.

Q: What types of art files are accepted?
A: We accept the following file formats:

  • Illustrator (.ai, .eps, .pdf)

  • CorelDRAW (.cdr)

  • Gerber (.plt)

  • Flexi (.fs)

  • Signlab (.eps)

Please convert all text to “curves” or “paths” before sending. For files larger than 9MB, please contact us for upload options.

Q: What is the standard clear coat used on Sundax plaques?
A: Our standard finish is a semi-gloss (15% matte). We also offer matte and full gloss options at no additional cost.

Q: Do you offer rush orders?
A: We do not charge extra for rush production. Standard production time is approximately 17  to 24 working days after design approval. However, expedited shipping is available at an additional cost upon request.

Q: What does your Lifetime Guarantee cover?
A: We guarantee our plaques against fading and material defects. If your plaque fails under normal conditions and remains in its original installation location, we will refinish or replace it at no charge.
Note: This does not cover removal, reinstallation, or repairs to mounting surfaces.

Q: Can Sundax quote freight charges?
A: Yes! We offer guaranteed ground shipping rates on most orders. If you need expedited shipping, just let us know when placing your order.

Q: Is there a charge for layout designs?
A: We provide up to two layout drafts free of charge. Additional revisions (third and beyond) may incur a design fee.

Q: Can I return a custom plaque?
A: Unfortunately, no. Since our plaques are custom-made, returns are not accepted.

Q: What is the smallest letter size you can produce?
A:

  • All uppercase letters: minimum height is 1/4 inch

  • Mixed case (uppercase and lowercase): minimum height is 3/8 inch

We recommend using fonts like Times New Roman, Bookman Old Style, or Myriad for best legibility.

Q: How should I maintain my plaque?
A: Clean the plaque, letters, and logos as needed using manufacturer-approved methods to preserve appearance and longevity.

Q: Who should install my plaque?
A: We recommend that a qualified professional install all cast letters and plaques. Additional support may be required for larger or heavier pieces.

Q: What are your payment terms?
A: We require 50% down when placing the order, and the remaining 50% before shipping.

Paper Proof

How many revisions are allowed for Paper Proof?
One revision is allowed without additional charges. Additional revisions cost $12 each.

Personalization on Custom Order:

  • Labor and material cost used to that point will be billed.
  • We charge for any artwork, sample or piece carries a requested time of preparation, design and production.
  • If the order is canceled, The customer assumes responsibility for the payment of fees and costs of this time
    and agree to comply with this payment if required. This debt is liquidated and due and payable at the time.

Catalog Request

How often does your product catalog change?
Our product offerings change monthly. We recommend using our website to view our latest products.

Delivery and Production Time

What are the delivery and production times?

  • Delivery Time: 1 to 6 business days depending on the zone.  All shipping times are for business days only.
  • Business days include weekdays Monday through Friday excluding Holidays.
  • We use different delivery carriers (UPS, FEDEX, and USPS)
  • Delivery cost, set up, etch cost are calculated at the end of the order.
  • Therefore we are not responsible for delays caused by accidents, weather conditions and defects in materials.
  • Production Time:
    • 17 4 to 24 days (depending of the process).
    • Commissioned works: Production time will be determined based on the project's requirements.

Please note, we are not responsible for delays caused by accidents, weather conditions, or material defects.

Rush Service

Do you offer Rush Service?
No

Terms and Credit Policy

What are your payment terms?
Payment in advance is required. We accept:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Money Order
  • Purchase Order (Corporations, Universities, and Government only)

Please send Purchase Orders by email to [email protected]

Returned Check Fees: In the event that a check issued to our company is returned by the bank for any reason, a returned check fee of $40 will be applied to cover administrative and processing costs involved.

Late Payment Interest: All payments must be made according to the deadlines established in the invoice or contractual agreement. In the case of late payment, an interest rate of 2% per month will be applied to the outstanding balance, accruing daily from the due date until the payment is fully made.

hese charges and interest are implemented to ensure the efficiency and continuity of our services, and to compensate for the financial costs incurred by payment delays.

Please be sure to review and understand these terms before conducting transactions with our company. Your continued use of our services implies acceptance of these conditions.

Mold or Die

Who owns the molds or dies used for manufacturing?
All dies and materials required for the manufacture of an order remain the property of Dax Art Studio. We charge only for the die-making process. Dies remain in inventory and are recycled after two years of inactivity.

PMS Color Matching

Can you match colors with the PMS color chart?
While we offer various color options,  they cannot be matched with the PMS color chart.

Cancellations and Corrections

What is your policy on cancellations and corrections?
The cost of labor and materials used until the process developed will be invoiced, taking into consideration the date of cancellation and/or correction.

Catalogs & Trademarks

Who is responsible for trademark and copyright infringements?
Customers must accept full responsibility for any claims or litigation arising from alleged infringement of trademarks and/or copyrights. All logos and photos shown are for illustration purposes only and require permission from the trademark or copyright owner for use.

Refund Policy

What is your refund policy?
No refund,

What are the cancellation, return, and exchange policies?

  • Return: No Returns
  • Cancelation: Labor and material costs used up to that point will be billed.

Shipping Policy

Free Set-Up (Logo)

What file formats do you accept for logo uploads?
Please email graphics in PDF, AI, EPS, or Corel Draw formats. Adobe Illustrator "Vector ../graphics" is preferred. All fonts should be converted to paths. If camera-ready art is not supplied, an additional $35.00 per hour will be charged.

Artwork Service

Do you offer artwork modification services?
Yes, artwork modification is available at the following rates:

  • One or two colors:  $25 per hour
  • Three or more colors: $35 per hour

For a final price, please send an email with the logo to  [email protected]